*{box-sizing:border-box}
:root{--navy:#071a38;--navy2:#112c59;--ink:#10213c;--muted:#6e7f98;--line:#dfe8f5;--panel:#fff;--purple:#6545ee;--blue:#2f6bf2;--cyan:#23c7dc;--green:#18b77a;--red:#e53d5d;--bg:#f4f7fc}
body{margin:0;font-family:Inter,system-ui,Segoe UI,Arial,sans-serif;color:var(--ink);background:radial-gradient(circle at 75% 0,#e8e2ff 0,transparent 28%),radial-gradient(circle at 25% 0,#dff4ff 0,transparent 28%),var(--bg)}a{color:inherit}
.login-bg{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at 20% 0,#d9e7ff,transparent 36%),radial-gradient(circle at 90% 10%,#e7ddff,transparent 34%),#edf3fb}.login-card{width:min(430px,calc(100% - 30px));background:#fff;padding:30px;border-radius:26px;box-shadow:0 24px 80px rgba(16,42,83,.17);border:1px solid #dde6f2}
.brandline{display:flex;align-items:center;gap:11px}.brandline .logo{width:44px;height:44px;border-radius:14px;display:grid;place-items:center;background:linear-gradient(135deg,#45d8ff,#8550f4);color:#fff;font-size:22px;box-shadow:0 8px 25px rgba(84,73,235,.28)}.brandline b,.brandline small{display:block}.brandline b{font-size:20px}.brandline small{font-size:11px;color:#91a0b5;margin-top:2px}
.login-card form{margin-top:24px}.login-card label{display:block;font-size:12px;font-weight:800;margin:14px 0}.login-card input,.agent-form input,.agent-form select,select,textarea{width:100%;padding:12px 13px;border:1px solid #ccd8e9;border-radius:12px;font:inherit;background:#fff;outline:none}.login-card input:focus,.agent-form input:focus,select:focus,textarea:focus{border-color:#6751ec;box-shadow:0 0 0 3px rgba(103,81,236,.11)}.login-card label input{margin-top:6px}
button{border:0;border-radius:11px;padding:11px 15px;background:linear-gradient(135deg,#2f67ee,#7042eb);color:white;font-weight:800;cursor:pointer;box-shadow:0 6px 18px rgba(75,71,225,.16)}button:hover{filter:brightness(1.03)}button:disabled{opacity:.55;cursor:not-allowed}.danger{background:linear-gradient(135deg,#ed4965,#d93051)!important}.muted{color:var(--muted);font-size:12px}.bad,.ok{padding:12px 14px;border-radius:12px;margin:14px 0;font-size:13px}.bad{background:#ffebee;color:#b5162e}.ok{background:#e7f8ef;color:#137243}
.app{display:grid;grid-template-columns:255px 1fr;min-height:100vh}.app>aside{background:linear-gradient(180deg,#061a38 0,#0b2a55 52%,#162f5c 100%);color:#fff;padding:22px 15px;display:flex;flex-direction:column;box-shadow:12px 0 34px rgba(4,22,51,.07)}.app>aside .brandline{padding:4px 9px 22px}.app nav{display:grid;gap:8px}.app nav a{text-decoration:none;padding:12px 14px;border-radius:12px;color:#dbe8ff;font-weight:650}.app nav a:hover,.app nav a.active{background:linear-gradient(135deg,#17457e,#2659a0);color:#fff;box-shadow:inset 3px 0 #50ddff,0 8px 22px rgba(0,0,0,.08)}.agentbox{margin-top:auto;background:rgba(255,255,255,.08);padding:14px;border-radius:15px;border:1px solid rgba(255,255,255,.08)}.agentbox strong,.agentbox span{display:block}.agentbox span{font-size:11px;color:#b9cbe6;margin:4px 0 10px}.agentbox select{background:#fff;color:#14294b}
main{padding:28px 32px;min-width:0}header{display:flex;align-items:flex-start;justify-content:space-between;gap:24px;margin-bottom:20px}header h1{margin:3px 0 5px;font-size:31px;letter-spacing:-.7px}header p{margin:0;color:#6f8099}.eyebrow{font-size:11px;font-weight:900;letter-spacing:1.6px;color:#5869de}.stats{display:flex;gap:10px;flex-wrap:wrap}.stats span{background:rgba(255,255,255,.88);border:1px solid #e0e8f4;padding:10px 13px;border-radius:14px;min-width:92px;box-shadow:0 9px 30px rgba(27,48,89,.06);font-size:12px}.stats b{font-size:18px;margin-right:4px}
.department-strip{display:flex;gap:10px;margin:0 0 15px;flex-wrap:wrap}.dep-filter{background:#fff;color:#283b58;border:1px solid #dbe5f2;box-shadow:none}.dep-filter.active{color:#fff;background:linear-gradient(135deg,#344fe6,#7242ec);border-color:transparent}.dep-filter.sales.active{background:linear-gradient(135deg,#316cf3,#5f8cff)}.dep-filter.technical.active{background:linear-gradient(135deg,#07a7bd,#23c9d9)}.dep-filter.billing.active{background:linear-gradient(135deg,#7442ed,#a356ee)}
.panel{background:rgba(255,255,255,.94);border:1px solid #dfe8f5;border-radius:20px;box-shadow:0 14px 44px rgba(31,52,94,.075)}.premium-panel{overflow:hidden}.toolbar{padding:16px;display:flex;gap:10px}.search-wrap{flex:1;display:flex;align-items:center;border:1px solid #d5e0ef;border-radius:13px;background:#fff;padding-left:12px}.search-wrap span{font-size:20px;color:#8292a9}.toolbar input{flex:1;border:0;padding:12px;background:transparent;outline:none;font:inherit}.chat-list{padding:0 16px 16px}.chat-row{display:grid;grid-template-columns:minmax(210px,1.1fr) minmax(260px,1.7fr) 110px 100px 130px;gap:14px;align-items:center;text-decoration:none;padding:14px 12px;border-top:1px solid #edf1f7;transition:.18s}.chat-row:hover{background:#f7f9fe;transform:translateY(-1px)}.chat-row.waiting{border-left:3px solid #f0a51b}.chat-row.active{border-left:3px solid #20b783}.customer-cell{display:flex;align-items:center;gap:10px}.row-avatar,.customer-avatar{display:grid;place-items:center;background:linear-gradient(135deg,#40cbe8,#6c45ee);color:#fff;font-weight:900;box-shadow:0 6px 18px rgba(75,82,218,.18)}.row-avatar{width:38px;height:38px;border-radius:12px}.customer-avatar{width:46px;height:46px;border-radius:15px;font-size:19px}.chat-row b,.chat-row small{display:block}.chat-row small{color:#8090a8;margin-top:3px}.issue b{font-size:13px}.issue small{font-size:11px}.online-dot{width:8px;height:8px;border-radius:50%;display:inline-block;background:#18bd7c;margin-right:6px;box-shadow:0 0 0 4px rgba(24,189,124,.12)}.pill{font-size:11px;border-radius:999px;padding:6px 9px;background:#eef2f8;color:#6b7a90}.pill.unread{background:#eee8ff;color:#6447e9;font-weight:900}.empty-state{text-align:center;padding:60px 20px;color:#7b8ba1}.empty-state div{font-size:34px}.empty-state b,.empty-state span{display:block}.empty-state b{color:#263b5a;margin-top:8px}.empty-state span{font-size:12px;margin-top:4px}
.dept{display:inline-flex;align-items:center;border-radius:999px;padding:5px 9px;font-size:11px;font-weight:850}.dept-technical{background:#ddf9fb;color:#087d8a}.dept-sales{background:#e5efff;color:#2b65c9}.dept-billing{background:#f1e7ff;color:#7b3fc0}.dept-all{background:#edf1f7;color:#5b6e87}.status-dot{width:8px;height:8px;border-radius:50%;display:inline-block;margin-right:6px}.status-dot.online{background:#18bd7c}.status-dot.away{background:#e6a31f}.status-dot.offline,.status-dot.disabled{background:#aab4c3}
.conv-page{padding:18px;min-height:100vh}.conv-top{display:flex;align-items:center;gap:16px;background:#fff;border:1px solid #dfe8f5;border-radius:20px;padding:16px 18px;margin-bottom:16px;box-shadow:0 10px 34px rgba(28,50,92,.07)}.back{text-decoration:none;font-weight:800}.conv-title{display:flex;align-items:center;gap:12px;flex:1}.conv-top h1{margin:0;font-size:24px}.conv-top p{margin:3px 0 0;color:#6f8099;font-size:13px}.issue-line{color:#344a68!important}.conv-actions{display:flex;gap:8px}.conv-layout{display:grid;grid-template-columns:minmax(0,1fr) 310px;gap:16px}.chatbox{height:calc(100vh - 140px);display:flex;flex-direction:column;overflow:hidden}.conversation-banner{padding:13px 17px;background:linear-gradient(90deg,#f1f7ff,#f4efff);border-bottom:1px solid #e3e9f3;display:flex;justify-content:space-between}.conversation-banner b,.conversation-banner span{display:block}.conversation-banner span{font-size:11px;color:#7989a0}.messages{flex:1;overflow:auto;padding:18px;background:linear-gradient(180deg,#f6f9fe,#f9fbff)}.msg{max-width:78%;margin:12px 0}.msg-label{font-size:10px;font-weight:900;text-transform:uppercase;letter-spacing:.6px;margin:0 0 4px 4px;color:#7a8ba4}.msg-bubble{padding:12px 14px;border-radius:17px;line-height:1.45;white-space:pre-wrap;box-shadow:0 5px 16px rgba(29,51,91,.05)}.msg small{display:block;font-size:9.5px;color:#8a98ab;margin:4px 5px}.msg.agent{margin-left:auto}.msg.agent .msg-label{text-align:right;color:#5149dd}.msg.agent .msg-bubble{background:linear-gradient(135deg,#4c4ce5,#6843e9);color:#fff;border-bottom-right-radius:5px}.msg.visitor .msg-label{color:#10829a}.msg.visitor .msg-bubble{background:#fff;border:1px solid #dce6f2;border-bottom-left-radius:5px;color:#18304f}.msg.system{max-width:100%;text-align:center}.msg.system .msg-label{display:none}.msg.system .msg-bubble{display:inline-block;background:#eaf0f8;color:#52647c;font-size:11px;padding:7px 11px}.typing{font-size:11px;color:#6d7d93}.premium-composer{padding:12px;border-top:1px solid #e2e9f3;display:grid;grid-template-columns:180px 1fr 74px;gap:9px;background:#fff}.premium-composer textarea{resize:none;min-height:58px}.details{display:grid;gap:14px;align-content:start}.details .panel{padding:17px}.card-head{display:flex;align-items:center;gap:8px}.card-head h3{margin:0}.mini-icon{width:30px;height:30px;border-radius:10px;display:grid;place-items:center;background:#eef3ff}.details dl{display:grid;grid-template-columns:82px 1fr;gap:8px;margin:14px 0 0}.details dt{font-size:11px;color:#8291a8}.details dd{margin:0;font-size:12px;font-weight:700}.wide{width:100%;margin-top:9px}.license-card{border:1px solid #e0e8f4;border-radius:12px;padding:10px;margin-top:10px;font-size:11px}.license-card button{margin-top:8px}
.agent-form{display:grid;grid-template-columns:1fr 1.25fr 1.35fr .8fr .7fr auto;gap:10px;padding:15px}.section-title{padding:17px 18px 0}.section-title h2{margin:0}.section-title p{margin:4px 0 0;color:#76869d;font-size:12px}.tablewrap{overflow:auto;margin-top:15px}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:13px 14px;border-bottom:1px solid #edf1f7;font-size:12px}th{background:#f4f7fc;color:#60728c;font-size:10px;text-transform:uppercase;letter-spacing:.5px}.inline{display:flex;gap:7px;align-items:center}.inline input{min-width:150px}.inline select{min-width:110px}
@media(max-width:1050px){.app{grid-template-columns:210px 1fr}.chat-row{grid-template-columns:1fr 1.3fr 90px 90px}.chat-row .assigned{display:none}.conv-layout{grid-template-columns:1fr}.details{grid-template-columns:repeat(3,1fr)}.chatbox{height:65vh}.agent-form{grid-template-columns:1fr 1fr}.premium-composer{grid-template-columns:1fr 90px}.premium-composer select{grid-column:1/-1}}
@media(max-width:760px){.app{display:block}.app>aside{position:relative;min-height:auto}.app nav{grid-template-columns:repeat(3,1fr)}.agentbox{margin-top:15px}main{padding:18px}.premium-header,header{display:block}.stats{margin-top:14px}.chat-row{grid-template-columns:1fr}.chat-row>div{margin:2px 0}.conv-page{padding:8px}.conv-top{align-items:flex-start;flex-wrap:wrap}.conv-actions{width:100%}.conv-layout{display:block}.details{display:grid;grid-template-columns:1fr;margin-top:12px}.chatbox{height:68vh}.agent-form{grid-template-columns:1fr}.agent-actions{flex-wrap:wrap}}